Return & Refund Policy

Return & Refund Policy

Last updated: April 21, 2026

At  INTENSO TRADING LIMITED, we want you to shop with confidence. This Return & Refund Policy explains how cancellations, returns, exchanges, and refunds are handled for orders placed on https://ridegodoit.com/.

1. Return Window

Unless otherwise stated for a specific product, return requests must be submitted within 30 days from the date of delivery shown by the carrier tracking record.

2. Order Cancellation

Before Shipment

If you wish to cancel an order before it has shipped, please contact us immediately at support@ridegodoit.com. If the order has not yet entered shipping preparation, we will do our best to cancel it.

After Shipment

Once an order has been shipped, cancellation may no longer be possible. In such cases, the order may need to be treated as a return subject to this policy.

3. Eligibility for Returns

To be eligible for a return, the item must:

  • be returned within the applicable return period;
  • be unused, unwashed, and in resalable condition;
  • include all original accessories, manuals, labels, and packaging;
  • be accompanied by proof of purchase or order number.

4. Non-Returnable Items

The following items are generally not eligible for return unless they arrive damaged, defective, or materially incorrect:

  • gift cards;
  • final sale or clearance items marked as non-returnable;
  • batteries, controllers, or electrical parts once installed or used;
  • protective gear, wearable accessories, or hygiene-sensitive products once opened or used;
  • customized, special-order, or made-to-order products.

5. Returns for Non-Quality Reasons

If a return is requested for non-quality reasons, such as change of mind, ordering the wrong item, or personal preference, the customer is responsible for return shipping costs. We also reserve the right to deduct a reasonable restocking fee if the returned product requires inspection, repacking, or value loss assessment.

6. Damaged, Defective, or Incorrect Items

If your item arrives damaged, defective, or different from what you ordered, please contact us within 7 days of delivery and provide:

  • your order number;
  • a description of the issue;
  • clear photos or videos of the product, packaging, and shipping label.

After review, we may offer repair support, replacement parts, a replacement product, a partial refund, or a full refund, depending on the situation.

7. Return Process

  1. Email us at support@ridegodoit.com with your order number and reason for return.
  2. Wait for return authorization and return instructions from our team.
  3. Pack the item securely in the original packaging whenever possible.
  4. Ship the item using a trackable shipping method if instructed to do so.
  5. Once received and inspected, we will confirm whether your return is approved.

8. Unauthorized Returns

Returns sent back without prior authorization may be refused or may experience delays in processing.

9. Refund Processing

Approved refunds will be issued to the original payment method used for the purchase. Please allow approximately 3–10 business days after approval for the refund to appear, depending on your payment provider or bank.

10. Exchanges

If you would like to exchange an item, please contact us first. Exchanges are subject to product availability and approval. In some cases, we may recommend returning the original item and placing a new order.

11. Contact Information

Brand: GODOIT
Company Name: INTENSO TRADING LIMITED.
Address: 3/F，WORKINGTON TOWER, 78
BONHAM STRAND, SHEUNG WAN
HK
Email: support@ridegodoit.com
Website: https://ridegodoit.com/